| 737648 | VDOT - System Analyst 3 | Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services. We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance. YSI is seeking a highly qualified Systems Administrator. The selected candidate will be able to communicate effectively (written/verbal), possess strong interpersonal skills, be self-motivated, and be innovative in a fast-paced environment. ABOUT THE ROLE
YSI is currently seeking to hire a Systems Administrator to maintain the health of the Ivanti Endpoint Manager environment, support software packaging and distribution, and provide tier 3 level software support.
DUTIES ANDRESPONSIBILITIES: • Monitoring and maintaining the overall health and availability of the Ivanti Endpoint Manager system. • Packaging software and building distribution packages to support statewide project efforts and enterprise deployments including the remediation of security vulnerabilities. • Working with VITA service providers to ensure the VDOT workstation image meets agency needs and security requirements. • Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems • Provide management with recommendations for systems and process improvements • Troubleshoot software and hardware problems and enhances the level of direct services to field staff • Install, maintain, and assist in testing and upgrading of new and existing hardware and software • Create job aids for internal VDOT staff to enhance the use of technical resources to support complex software. • Manage and monitor customer IT issues using helpdesk tools - KSE, Ivanti and SharePoint. Support over the phone, in person, and using remote control. REQUIRED EXPERIENCE & SKILLS: - Strong customer service skills with a Customer First attitude.
- Extensive skills and experience in desktop products including but not limited to Windows 10/11, SharePoint, and MS Office 365.
- Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices.
- Excellent research and investigative skills.
- Extensive knowledge and experience in Active Directory, remote support tools, networking.
- Working understanding of software license management and compliance best practices.
- Ability to troubleshoot hardware and software issues and communicate solutions to customers both in the Central Office and in the field.
- Ability to communicate effectively orally and in writing with individuals and groups.
- Experience with Power Platform, PowerShell, SQL strongly preferred.
- System administration of Ivanti Endpoint Manager or a similar client management system such as SCCM, etc.
YSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. |