We strive to attract and retain the brightest people and offer different job experiences with a full range of challenges and rewards.

Careers

We help companies realize and implement IT solutions strategically. Yakshna Solutions supports our client’s mission and goals by sharing our know-how, skills and knowledge. We strive to attract and retain the brightest people and offer different job experiences with a full range of challenges and rewards. We take pride in being an equal opportunity employer.

Working with Yakshna gives you the opportunity to develop your knowledge, skills, and abilities. Additionally, you can build a network of peers, mentors and advance your career! We offer exciting opportunities to work with leading industry experts, business consultants and IT specialists across large government and private sector companies. The people who work in Yakshna are as diverse as our services. We recognize the crucial importance of each individual to our success and offer competitive compensation, comprehensive benefits and innovative training.

Opportunities here exist across many services and across many US states. Don’t forget to refer your friends to earn cash for qualified referrals! Based on your relevant profile and our current requirements, our recruitment team will contact you as soon as possible.

Open Jobs
Sep 16 2024

DBHDS - Technical Support Analyst 2

YSI Jobs - YSI Admin

ID Job Title Job Description
747139 VTechnical Support Analyst 2

Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.

 

We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.

 

YSI is seeking a highly qualified Technical Support Analyst 2. The selected candidate will be able to communicate effectively (written/verbal), possess strong interpersonal skills, be self-motivated, and be innovative in a fast-paced environment.

  • 100% On-Site work in Richmond VA.  
  • Local candidates only
  • Parking is NOT provided for contractors

This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution, system/data access and optimal system performance

  • Act as a first point of contact for providing technical support to all areas within the organization. 
  • Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed. 
  • Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems. 
  • Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff. 
  • Triage and route advanced second and third tier requests to the appropriate technical personnel. 
  • Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.

 

 

YSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

 

Please e-mail your profile / referrals to resumes@yakshna.com

 

 

 

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