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VSP - Technical Support Analyst 4 |
Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.
We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.
YSI is looking for Technical Support Analyst 4. Seeking a support analyst to assist agency personnel in their interaction with the Virginia Information Technology Agency (VITA).
The successful candidate will:
- Assist agency personnel in problem resolution by ensuring that VITA support tickets are routed correctly and resolved in a timely manner.
- Assist with researching and communicating technical information between the agency personnel and the VITA resources working the problem tickets.
- Assist with escalating highly impactful tickets with the VITA help desk.
Typically, tickets will be related to issues with:
- User identity management
- End user devices such as PCs or printers
- Network issues at agency locations
Power BI skills are a plus.
YSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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