| 7000039 |
AFOSI Help Desk Technician |
Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.
We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.
YSI is seeking a highly skilled and experienced Help Desk Technician - Senior to support the AFOSI program at Quantico, VA. The ideal candidate will provide Tier I & II support, handle troubleshooting, monitor systems, and resolve user-related technical issues.
Key Responsibilities
- Provide Tier I & II technical support for end-users.
- Troubleshoot and resolve hardware, software, and network issues.
- Perform system monitoring to ensure optimal performance and security.
- Support end-users with basic user assistance, including login issues and access permissions.
- Document and track technical support requests to ensure timely resolution.
- Collaborate with IT and cybersecurity teams to maintain system integrity and security.
Qualifications & Requirements
- Bachelor’s degree (BS) in IT, Cybersecurity, or related field OR equivalent certifications (GFACT, Security+).
- 5 years of experience (Intermediate level) OR 2 years of experience (Junior level).
- Active Top-Secret Clearance required.
- Strong experience in troubleshooting, system monitoring, and end-user support.
- Location: Quantico, VA
YSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
|