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DTSS - Help Desk Support Specialist – Senior |
Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.
We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.
YSI is seeking a highly skilled and experienced Help Desk Support Specialist – Senior to support the DTSS program at Fort Belvoir, VA. This role requires an onsite professional with strong technical expertise to provide second-tier support for a variety of IT systems, applications, and hardware.
Key Responsibilities
- Provide second-tier technical support for PC servers, mainframe applications, and hardware issues.
- Troubleshoot and resolve complex technical problems that first-tier support is unable to address.
- Collaborate with network services, software engineering, and application development teams to restore service and diagnose core issues.
- Simulate or recreate user problems to identify and resolve operating difficulties.
- Recommend system modifications to improve user experience and reduce recurring issues.
- Stay updated with current technologies and advancements to maintain the highest level of technical expertise.
Qualifications & Requirements
- Master’s degree (MA/MS) with 10+ years of experience OR Bachelor’s degree (BA/BS) with 12+ years of experience.
- Active Secret Clearance required.
- Strong expertise in help desk support, troubleshooting, and IT service management.
- Experience with PC servers, mainframes, and software systems engineering.
- Ability to work onsite at Fort Belvoir, VA.
YSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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